Enhancing Business Operations with Lodeware’s Digital Solutions

1. Executive Summary

Lodeware delivers cutting-edge IT solutions to streamline business operations. Our expertise in BMC Remedy Service Management and BMC Helix ensures that we can address complex operational challenges across industries. With custom solutions, consulting services, and channel enablement, Lodeware helps businesses optimize performance, enhance efficiency, and achieve growth through technological innovation.

2. Company Overview

Founded with a focus on solving inefficiencies, Lodeware specializes in delivering flexible, scalable IT solutions across industries, including government, healthcare, logistics, and finance. Our team consists of seasoned professionals with certifications like MCP, MCSA, MCSE, ITIL, and BMC Remedy ARS Administrator. We excel in helping businesses adapt to digital transformation and create operational efficiencies through technology.

3. Key Services and Capabilities

Custom Application Development

Lodeware’s core competency lies in developing custom solutions on the BMC Helix. Our services include everything from ITSM solutions to advanced service requests and asset management systems. We offer custom forms, tailored workflows, work management tools, and business process automation, allowing organizations to streamline operations and improve service management.

Lodeware MDF application is an example of our turnkey product that is fully built on BMC Helix Innovation Suite and featured on BMC Marketplace at:

https://www.bmc.com/marketplace/bmc-helix/lodeware-mdf.html

BMC Remedy and Helix Expertise

Our specialty business process automation platform is BMC Helix, where we provide architecture and implementation expertise. We additionally have extensive experience with ITSM, Incident, Change, Problem, and Release Management, as well as Service Level Management (SLM) and Configuration Management Database (CMDB) integration, Smart Reporting and Smart IT.

Lodeware partners with organizations to implement robust, scalable IT service management frameworks. Leveraging our in-depth knowledge of the BMC Helix platform, we enable clients to optimize their IT environments. Our consulting services focus on automating workflows, improving service request management, and integrating advanced reporting features like BMC Remedy Smart Reporting and Remedy Single Sign-On (RSSO).

Consulting and Professional Services

Lodeware provides a range of consulting services to help businesses optimize their project management, implementation, and transition processes.

Project Management
Lodeware’s project managers bring extensive experience in overseeing infrastructure implementations, providing leadership, and optimizing processes. We integrate seamlessly into your existing team to develop efficient, cost-effective project plans. Our consultants ensure that communication with stakeholders is clear and comprehensive, guiding your teams through critical business transformations with a customized approach that improves coordination, efficiency, and project outcomes.

Our experience spans diverse industries such as IT consulting, manufacturing, government, and telecommunications. Whether managing tight deadlines or navigating budgetary constraints, our project managers quickly adapt their plans to deliver successful results.

Implementation, Transition, and Post-Transition Support
We focus on a smooth, efficient transition from planning to post-implementation. While reaching the cutover date is crucial, our goal extends beyond implementation—ensuring a steady-state, consistent routine in the post-transition phase. We emphasize long-term operational stability by providing ongoing support, ensuring systems continue to function optimally.

Business Analysis
Lodeware’s consultants specialize in analyzing processes and workflows to recommend value-driven solutions. We articulate business needs, design solutions, and manage projects that enable continuous improvement. From technical systems analysis to service management optimization, we help businesses transform their infrastructure and operations from the current to a desired future state.

5. Differentiators

Lodeware stands out due to its deep technical knowledge and extensive project experience, particularly in BMC Helix and Remedy Service Management. Our combination of end-to-end solution vision, certifications, and proven track record of success makes us the ideal partner for businesses looking to improve efficiency and operational agility. We are adept at quickly learning and applying new methods, ensuring our clients receive cutting-edge, future-proof solutions.

Lodeware is a trusted partner and listed on BMC marketplace.

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https://www.bmc.com/partners/partner-locator/lodeware.html

6. Relevant Rtegral (DBA Lodeware) Customers and personal past performance experience.

Lodeware team members have a proven track record of delivering tailored IT solutions across a variety of industries, including government, healthcare, logistics, financial services, utility and energy. Our ability to develop custom applications and implement BMC Remedy solutions has resulted in measurable success for our clients. From enabling streamlined service management in federal agencies to optimizing asset management in the financial sector, we consistently drive efficiency and innovation.

Some relevant client achievements with BMC technologies include:

• Market Demand Generation: HP. Built and customized a global MDF management system to support a $1B+ annual budget for Channel Marketing initiatives.

• Federal Government: USGS, DOI. Implemented custom BMC Helix solutions and process automations, leading to operational improvements and increased service efficiency.

• State Government: Florida Department of Financial Services on premise BMC Helix new version migration.

• Healthcare: Designed automated workflows that streamlined services and equipment request management, reducing operational bottlenecks.

• Logistics, Finance, Energy and Utilities: Delivered custom asset management systems that enhanced resource allocation, minimizing downtime and improving overall productivity.

Our commitment to excellence is demonstrated through long-term client relationships and continued success in delivering impactful, scalable solutions.

7. Conclusion

With Lodeware’s deep expertise in BMC Remedy and Helix, combined with our industry knowledge and technical excellence, we empower businesses to streamline operations, optimize service management, and drive growth. Our customized solutions and professional services are designed to meet the unique needs of clients across various industries.Lodeware delivers cutting-edge IT solutions designed to streamline business operations. Our expertise in BMC Remedy Service Management and BMC Helix enables us to effectively address complex operational challenges across diverse industries. Through custom solutions, comprehensive consulting services, and robust channel enablement, Lodeware assists businesses in optimizing performance, enhancing efficiency, and achieving sustainable growth through technological innovation.